Terms of service

Terms of Service – ORNÉ

This website is operated by ORNÉ. By accessing or purchasing from our store, you agree to the following terms and conditions.


Use of Our Website

By using this site, you confirm that:

  • You are at least 18 years old or using it under parental supervision
  • You will not use our products for any illegal or unauthorized purpose
  • You will not violate any laws while using our services


Products & Pricing

  • All products are subject to availability
  • We reserve the right to modify or discontinue products at any time
  • Prices are subject to change without prior notice
  • We try to display product colors accurately, but slight variations may occur


Shipping

  • Orders are processed within 2-3 business days
  • Delivery usually takes 5–7 business days across India
  • Delays may occur due to courier or external factors beyond our control


Returns & Refunds

  • We offer a 5-day return policy from the date of delivery
  • Items must be unused and in original packaging
  • Customised products are not eligible for return
  • Refunds are processed after inspection of returned items


Payments

  • We accept prepaid and Cash on Delivery (COD) orders
  • For COD orders, additional verification may be required
  • We reserve the right to cancel suspicious or high-risk orders


Order Cancellation

  • Orders can be cancelled before they are shipped
  • Once shipped, cancellation is not possible


Limitation of Liability

  • ORNÉ is not liable for any indirect or incidental damages arising from the use of our products or website
  • We are not responsible for delays caused by courier partners or unforeseen circumstances


Incorrect Information

  • Customers are responsible for providing correct shipping details
  • We are not responsible for failed deliveries due to incorrect address or contact details


Privacy

Your personal information is handled according to our Privacy Policy.


Changes to Terms

We reserve the right to update or change these Terms at any time without prior notice.


Contact Information

For any questions regarding these Terms:
📧hello@orne.in