Refund policy

We have a 7 day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hello@orne.in.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hello@orne.in.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@orne.in.

Return & Refund Policy – ORNÉ 

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.


Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • Must be returned with original packaging & tags
  • Proof of purchase is required


Non-Returnable Items

The following items are not eligible for return:

  • Customised / personalised products
  • Items bought during sale or clearance 
  • Used or damaged items (not due to our fault)


How to Request a Return

To initiate a return, contact us at:
📧 hello@orne.in

Share:

  • Order ID
  • Product image (if damaged/wrong item)

Returns without prior request will not be accepted.


Return Process

  • Once your return is approved, we will share instructions


Refunds

  • After we receive and inspect the item, your refund will be processed
  • Refund will be issued to:
    • Original payment method (for prepaid orders)
    • Bank transfer (for COD orders)
  • Refunds are processed within 4–5 business days


Damaged / Wrong Product

If you receive a damaged or incorrect product:

  • Contact us within 24 hours of delivery
  • Share clear photos/video proof
    We will arrange a replacement or refund.


Important Notes

  • Shipping charges (if any) are non-refundable
  • Craft Cove reserves the right to reject returns that do not meet the above conditions


Contact Us

For any queries, contact us at:
📧 hello@orne.in